Apple Launches iPhone 6 Plus Repair Program for Screen Flickering, Multi-Touch Issues

Apple has finally acknowledged existence of so-called “Touch Disease” following a class action lawsuit regarding the issue. The problem has been plaguing a subset of iPhone 6 Plus owners for quite some time now, manifesting itself in the form of a flickering bar at the top of the display and general multi-touch unresponsiveness.

The firm denied responsibility because under the terms of a new worldwide program it’s agreed to fix any affected iPhone 6 Plus devices, but for a $149 service fee.

Apple, on the matter, says that it will contact customers that have already paid to have their device repaired for these issues in the past, to work on reimbursing them:
“If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.
Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.
The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.”

It’s worth noting that Apple is acknowledging here that “some” iPhone 6 Plus units have these issues, but that, at the same time, it is also attributing those issues to devices that have been dropped on hard surfaces “multiple times.” Apple is not chalking this up to a manufacturing issue or flaw, in other words.

For further details on the service process, check out Apple’s support document.


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