Apple begins 2011-2013 MacBook Pro repair program for machines with video issues

Apple announced on Thursday a free replacement program for certain models of the MacBook Pro that have been suffering from graphic card issues, at times making the laptop virtually unusable.

The new repair program will officially begin on Friday, February 20, and will provide free-of-charge repairs for affected MacBook Pro units suffering from unexpected system restarts, distorted video or no video at all. If a system is indeed plagued by these issues, the owner can take it to either an Apple Store or an Apple Authorized Service Provider in the United States or Canada to get it fixed.

Apple says an affected MacBook Pro may display one or more of the following symptoms: distorted or scrambled video on the computer screen, no video on the computer screen (or external display) even though the computer is on, or the computer restarts unexpectedly. The problem has been relatively wide spread, with a slew of users complaining about it on the Apple Support Forum over the last couple of years.

Apple will repair the faulty MacBook Pro free of charge. Here are the options on how to get it repaired:

Carry-in
  • Bring your MacBook Pro to a participating provider – Apple Retail Store or Apple Authorized Service Provider.
  • A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
  • Repair turn around time will vary based upon parts and technician availability.
  • You will be notified when your MacBook Pro is ready for pickup.
Mail-in
  • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
  • A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
  • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
  • After it has been serviced, your MacBook Pro will be returned to you by mail.
You can visit Apple’s support website for more information.

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