Apple will face lawsuit for the iMessage bug causing undelivered text messages

It looks like that Apple company is about to face a federal lawsuit for failing to tell its customers that switching from an iPhone to other mobile platform would prevent them from receiving messages from the iPhone owners..

This lawsuit comes after releasing a web tool that allowed users who switched from an iPhone to deregister their phone number from iMessage.

The problem occurs because the phone number is still registered on Apple’s servers, so Apple tries to route messages sent from an iPhone through iMessage rather than sending it as an SMS through your carrier’s network.

From Reuters:
Moore, who seeks class-action status and unspecified damages, claimed that Apple failed to disclose how its iOS 5 software operating system would obstruct the delivery of “countless” messages from other Apple device users if iPhone users switched to non-Apple devices.
In a Monday night decision, Koh said Moore deserved a chance to show Apple disrupted her wireless service contract and violated a California unfair competition law, by blocking messages meant for her.

“Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple’s intentional acts have caused an actual breach or disruption of the contractual relationship,” Koh wrote.
Reuters reports that Judge Lucy Koh has ruled that former iPhone customer Adrianne Moore’s lawsuit will be allowed to continue. Interestingly, Judge Koh had presided over the Apple’s and Samsung’s landmark patent lawsuit. Moore had filed a lawsuit earlier in the year which alleged that she did not receive messages after switching from an iPhone to a Samsung Galaxy S4, which interfered with her contract with Verizon for wireless service.

Apple should probably look at implementing a system, which delivers the text message as an SMS if it can’t successfully deliver the message via iMessage. Apple should seriously consider making “Send as SMS” (found under iMessage) if the iMessage is not delivered as default.

So what do you think ? Have you been facing any issues with iMessage ?

[via Reuters]


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